If you need septic tank pumping, a sewer line repair, a septic tank inspection, or to have a new sewer line or septic system installed, it can be difficult to choose a reputable sewer septic professional who will provide top quality service at reasonable rates. You can find local sewer septic companies on the internet or in the phonebook, but how can you tell the difference between those that offer great service and the ones who just want your money?
The internet can be your friend in this situation. There are many websites that allow or even encourage customers to post reviews on all sorts of consumer goods and services including sewer-septic contractors. Used wisely, internet reviews can help you find a great sewer-septic professional.
The first thing to keep in mind is that most review websites do not screen the reviews or verify that the reviewers are genuine customers of the company. If anyone can post an anonymous review, you could see extremely positive reviews that were actually posted by the company itself or by professionals paid to write positive reviews. One clue that a positive review may be bogus is a lengthy, well written, very positive review posted at about the same time as several similar reviews.
Reviews from genuine customers are posted randomly throughout the year and often contain typographical, spelling, and grammar errors. They also often have details about the work that was completed.
Highly negative reviews can be bogus as well. These can be posted unscrupulous competitors, fired employees, or anyone else who wants to hurt the ratings of this company. They are generally vague and offer few details to support the negative review.
Once you have eliminated any reviews suspected of being bogus, you should be able to find a consensus among the remaining reviews that will give you an indication of whether or not this sewer septic contractor can be expected to provide good service.
